This is the result of a survey carried out by PMMI Pharmaceutical/Nutraceutical Packaging Machinery (USA), through telephone interviews to  71 representatives of the U.S. pharmaceutical industry, selected among people operating for  pharmaceutical/nutraceutical companies, medical device manufacturers, contract, manufacturers/packagers, OEM companies and industry experts.

Well,  the participants to this survey believe that the most important choice criteria, after the machine cost, is the Aftermarket Support ensured by the supplier, followed by  Company reputation e Service location & parts availability.

‘First of all it is important to project and realize  simple- to-use machines: as a matter of fact, not always skilled machine operators are available at the plant’– clarifies Gianmario Ronchi, owner of Ronchi Mario spa, company that in the filling of pharmaceutical specialties has matured significant experiences within a U.S. context.

‘In lack of skilled machine operators, more and more frequently the end-user tends to apply to the supplier for resolving whichever sort of  problem. Within those contexts whereas we have  important business shares, we have established our own  branches: in the United States,  England,  Asia, Mexico and Australia. In order to ensure the best aftermarket support and commercial assistance, and with the aim of making the interaction with the customer easier, our personnel is always local.  The branch also ensures the supply of spare parts available from the local warehouse. In this way, aftermarket support is always guaranteed,  in good time opportunely and quickly.