Aftermarket support: pharmaceutical industry deems this is an essential requisite in the choice of the supplier
This is the result of a survey carried out by PMMI Pharmaceutical/Nutraceutical Packaging Machinery (USA), through telephone interviews to 71 representatives of the U.S. pharmaceutical industry, selected among people operating for pharmaceutical/nutraceutical companies, medical device manufacturers, contract, manufacturers/packagers, OEM companies and industry experts.
Well, the participants to this survey believe that the most important choice criteria, after the machine cost, is the Aftermarket Support ensured by the supplier, followed by Company reputation e Service location & parts availability.
‘First of all it is important to project and realize simple- to-use machines: as a matter of fact, not always skilled machine operators are available at the plant’– clarifies Gianmario Ronchi, owner of Ronchi Mario spa, company that in the filling of pharmaceutical specialties has matured significant experiences within a U.S. context.
‘In lack of skilled machine operators, more and more frequently the end-user tends to apply to the supplier for resolving whichever sort of problem. Within those contexts whereas we have important business shares, we have established our own branches: in the United States, England, Asia, Mexico and Australia. In order to ensure the best aftermarket support and commercial assistance, and with the aim of making the interaction with the customer easier, our personnel is always local. The branch also ensures the supply of spare parts available from the local warehouse. In this way, aftermarket support is always guaranteed, in good time opportunely and quickly.


The incomparable experience in the application of the filling technology by means of flow-meters introduced by Ronchi in the early nineties has enhanced the reputation of the filling lines manufactured by the Italian company to be the main reference in the forefront of the weight and volumetric filling lines available on the worldwide marketplace.



